Account

To unsubscribe from individual survey offers only, please edit your "Advanced Email Schedule" located on the Email Schedule page under Preferences. 

Alternatively, you can click "Unsubscribe from all emails" on the Email Schedule page. This will unsubscribe you from: 
  • Individual survey offers
  • Alerts associated to your account
  • Product news & announcements

You can also click "Unsubscribe" at the bottom of any of Branded Surveys' emails.

You can delete your account by selecting "Preferences" and "Delete Account". If you decide to delete your account, you will not be able to register with Branded Surveys using the same email.

If you are unable to log into your account, please request "Reset Password" from the login page, populate your email and follow the steps to reset.


If you continue to have issues logging in, you'll want to reach out to our member support team at info@gobranded.com. 

To change your email, select "Preferences" then "Email". There you will be able to enter your new email address over the old one. 


Be sure to click "Update Email" in the lower left hand corner so your profile updates. The system will require a confirmation from your old email address to make the update. If you do not have access to your old email, contact Branded Surveys support and we can update it for you.

Account Health

It is essential to Branded Surveys' partners that you consistently contribute high-quality survey responses. "High-quality" can be a complex concept so we created Account Health as an education system to help you identify if there are areas of improvement in your survey-taking habits. There are three levels of Account Health: Poor, Average and Excellent.

Follow these best practices to assure your Account Health standing remains Excellent!

  • Always keep your Profile up to date. After all, this is how we match you with the right surveys.
  • Be sure to respond to demographic questions honestly and consistently.
  • Fill out open-ended questions with thorough responses. Complete sentences are required!
  • Gibberish, foul language and irrelevant open-ended answers will negatively impact your account.
  • Take your time! Rushing through surveys will result as an invalid survey.
  • Pay attention and watch out for trap questions.
  • Do not copy/paste your responses.
  • Be authentic! Do not respond to all open-ended questions with the same answer.

We place a great deal of value on our panelist quality and participation. As such, all survey activities undergo review by our partners.

After reviewing your recent survey activity, we have found that your responses could use some improvement - which is why your Account Health appears as "Poor."

To ensure your account remains in good standing, please follow the guidelines below:


1. Answer profiling questions honestly & consistently 

  • Be sure your My Profile page is always up to date and accurate. After all, this is how we match you with surveys!
  • Maintain consistent answers across your Profile and throughout your survey responses. Before entering each survey, you may see a few reasons why you were matched with that particular survey (Example below). Once you enter the survey, our partner may ask some profile questions that correlate with the reasons that you just saw on our site, understand that they are looking for these same answers from you. If your answers are always honest & accurate, you should have little trouble further qualifying for the survey.


2. Provide thorough and complete open-ended answers

  • We understand that you may be busy! However, rushing through surveys will negatively impact your account - so take your time & provide thorough responses.
  • Always answer open-ended questions in complete sentences. One-word answers will be flagged as invalid which result in no points for taking that survey!
  • Be sure your response is relevant to the question that is asked. 
  • Gibberish and vulgar language will also result in no credit and a possible ban from future surveys. 
  • Provide authentic responses. Don't copy/paste your responses or respond to all open-ended questions with the same answer.


3. Review the examples below for valid & invalid open-ended responses.


The open-ended response below is valid because it is thorough, relevant/answers the question asked & uses complete sentences.

The open-ended response below is invalid because it is incomplete and does not answer the question. The response is not a complete sentence (one word long) and "good" is not a hobby.




Loyalty

As an active Branded Elite member, you can compete against other Branded Surveys members to rank on the Leaderboard! If you are a top point-earner in the Branded Surveys community that day, week or month - you have a chance of being rewarded up to 300 bonus points. As you accumulate points for completing surveys, we track your total against the community standing and show you how you stack up against other top point-earners! Keep track on the Leaderboard page.

We reward 50 Branded community members on a daily & weekly basis and 20 Branded community members on a monthly basis.
  • Top 50 point-earners each day will receive 50 bonus points. Bonus points will automatically be added to the winners' accounts every day for the previous day's activity.
  • Top 50 point-earners each week will receive 200 bonus points. Bonus points will automatically be added to the winners' accounts each Sunday for the previous week's activity.
  • Top 20 point-earners each month will receive 300 bonus points. Bonus points will automatically be added to the winners' accounts on the 1st of the month for the previous month's activity.

As an active Branded Elite member, you have a chance of winning the Random Winner drawing. For every survey you complete, you will earn an entry into the daily, weekly and monthly drawing. The more you participate the greater number of entries you will receive for the drawings.

  • Every day a lucky Branded member is randomly selected & awarded 50 bonus points. 

  • Each week another Branded member is randomly selected & automatically awarded 500 bonus points. 

  • On a monthly basis, we award a random Branded member 1,000 bonus points. That's enough to cash out for free!

  • Winners can see the bonus points automatically appear in their account on the My Points page. 
Keep track on the Leaderboard page to see who was the Daily, Weekly & Monthly Random Winner!

Branded Elite is our loyalty program. You can earn additional points for consecutively completing surveys.The more surveys you complete, the more chances you have to earn extra points. Quality survey participation (consistency, honesty and time spent on surveys) can get you qualified for Elite Badge Bonuses!
  • There are three badge tiers (Bronze, Silver & Gold) in which you can accelerate through to increase your rewards.

  • Each member begins as a Bronze holder and can then progress to Silver and then Gold by accumulating points and taking surveys. 

  • While you can upgrade badge levels at any time, badges are subject to change on the first of each month if there was minimal participation for the duration of the month. Keep participating to retain or upgrade your badge status for each month!

  • The bonus points you earn each week is called your Elite Badge Bonus. Be sure to track your activity & bonus status!

  • Elite Badge Bonus points are awarded as a percentage of points based on your badge level and approved survey completes in a 7 day period (Monday-Sunday). Learn more here.
  • Elite Badge Bonuses are issued on Sundays at 6PM PST.
  • Remember, completed surveys undergo quality review by our survey partners to ensure diligence and check for fraud. To ensure your survey completes are eligible for bonus points, always answer honestly, consistently and avoid speeding.

  • Open-ended questions must be answered using complete sentences without gibberish or vulgar language in order to qualify for bonus points.

  • As an active Branded Elite member, you have a chance of ranking on the Leaderboard or winning the Random Winner drawing. For every survey you complete, you will earn an entry into the daily, weekly and monthly drawing. The more you participate the greater number of entries you will receive for the drawings.

  • Every time you invite a friend to join Branded Surveys, you have the opportunity to earn 50 points once your friend earns a Silver badge for the first time. Make sure you are using your unique invitation link found on the Invite Friends page.

Other

If you are unable to utilize the 'Report Issue' feature on your 'My Points' page you can reach out to our support team for assistance. 


We ask that you provide as much detail about the survey as possible, such as:

1. Three code word phrase of survey
2. Point value 
3. Date/time taken
4. Screen shots (if possible)

This information helps us look into what went wrong so we can properly compensate you for your time. 

Partner Surveys

Partner Surveys include offers which are simple promotional campaigns for different products and services that might interest you. 


For example, you might see a partner survey which requires you to sign up for a new online subscription service or to join a coupon club. It's important to remember that these partner surveys are "3rd Party" offers. "3rd Party" generally means they are controlled by the advertiser of that product and service and the information you provide them is subject to their terms and conditions. You may also receive further communication from these advertisers. 

If you have issues with a partner surveys, please contact the advertisers directly as they have the means to remedy partner survey issues. 

Payments

After redeeming your points, it can take 1-2 business days post approval, to receive payment to your bank account via Branded Pay, PayPal or via gift card in the form of an email. To ensure you have the appropriate information on your redemption, visit https://surveys.gobranded.com/users/withdraw to access your payout details.

On the left-hand navigation menu, click on "Payout Options" to set up your payment preferences. You can choose from a variety of Gift Cards through Tango or select PayPal or Branded Pay. 


Once you reach 1,000 or more points you will be able to click the "Redeem Points" button located under "My Points"

Once paid out (1-2 business days), your payment will be sent directly to your bank account via Branded Pay, PayPal, or via gift card in the form of an email.

All members are required to have verified Paypal accounts in order to withdraw their earnings via Paypal. You will need to enter this information by selecting "Payout Options" and submitting your email. If you do not have a verified Paypal account you can register by submitting your email and following the instructions found in your email inbox or directly going to Paypal customer support here.

Our gift cards are processed by the provider 24 hours from time of our approval (1-2 business days). You will receive your gift card after the provider has processed the request. If there is a delay in receiving your card, be sure to check your spam folder. If it is not there, contact support and we will investigate the issue.

AOL email prevents users from receiving gift cards through Branded Surveys. We are unable to remedy this as it is through their system. If you have an AOL email, simply use or create a new email address through another provider for your Branded Surveys account.

Gift Cards are prepaid stored-value money cards from specific retailers or banks that can be used as an alternative to cash for purchases within a store or business. Whether you have selected Amazon, Starbucks, or any other gift card option, you will receive notification that your Gift Card is being processed. You will still receive whatever you have selected as a payment method, it is merely labeled differently.

Branded Pay is our proprietary and secure payout option for the Branded Surveys community to deposit their rewards directly into their bank accounts. Just like payday. This service is immensely popular with our dedicated community members and, best of all, is incredibly easy to setup.  

How to Sign Up 

Signing up is easy. All you need to do is first navigate to the Payout Options page. Then...

  • Click on the bPay section and click "connect bank account."
  • You'll then be prompted to search for your US bank or credit union 
  • Then, enter the credentials you use to login to your bank's website
  • Select the account you want funds deposited into
  • Click "continue" to verify. 
  • You'll then receive a verification email so you can verify your account. 
For more information, see our Branded Pay page here.

Perks


Part of bPay's charm lies within its secure and fast-acting nature. Secure in that this method ensures your funds are directly deposited into your account and fast-acting in that approved transactions can take a little as 48 hours to post to your account -- essentially half the delivery time of other third-party vendors (like PayPal). You are also free to remove a linked bank account from bPay at any time in favor of any other payout option we offer. 

Also, for security purposes, only one Branded Surveys account can be linked to an individual bank account at a time. 

Removing Your Account

Just like signing up, removing your account is easy. All you need to do is first navigate to the Payout Options page. Then...

  • Click "remove account" under bPay
  • You'll then be served a popup -- click "Yes, Remove My Account from bPay"
  • Then, you'll be brought back to the Payout Options page where you'll be notified that your account "has been successfully unset from Branded Pay.


Points

If you did not receive a reward confirmation email, a few things may have happened. It could be in your "junk" or "spam" folder, check these first. You may have already confirmed. If you login to you Branded Surveys account and you do not see a button to "Resend" the confirmation email, then you are all set. If you do see the "Resend" button, please click to initiate a new email.



Your will be eligible to redeem once you reach 1,000 approved points. You will be able to click "Redeem Points" to cash out. Upon approval, Branded Surveys will process your request within 1-2 business days.

Once you've earned a minimum of 1000 Points, or $10, you are eligible to redeem your points. You can redeem your Points for cash via PayPal, Branded Pay or request an electronic gift card from Tango and their participating retailers.

Once you have 1000 points ready to redeem, "Redeem Points" button will be active under your point total in "My Points" as well as your Dashboard.

The daily poll is a simple multiple choice question that automatically gifts you 5 points upon completion. If the daily poll does not directly apply to you, simply answer to the best of your abilities. We come up with a new question every day, and as hard as we try some questions just don't apply to every Branded Surveys member. 

In order to cash out, you must have 1,000 approved points. Once you reach 1,000 points a "Redeem Points" button will appear on your My Points page. Note - this button will only appear once you have the minimum number of points to redeem (1000 points).

In order to redeem a Promo Code for Points, click on "Redeem Promo Code" in the left hand navigation menu. 

When you complete a survey the points are automatically approved and added to your point balance. It's important to remember that our clients expect that surveys are completed in the anticipated time frame, and that you provided thoughtful responses. Short answers, speeding and non-detailed information can cause your survey to become rejected.

Remember, too many rejections can interfere with your survey taking abilities! 

Branded Elite is our loyalty program. You can earn additional points for consecutively completing surveys.The more surveys you complete, the more chances you have to earn extra points. Quality survey participation (consistency, honesty and time spent on surveys) can get you qualified for Elite Badge Bonuses!
  • There are three badge tiers (Bronze, Silver & Gold) in which you can accelerate through to increase your rewards.

  • Each member begins as a Bronze holder and can then progress to Silver and then Gold by accumulating points and taking surveys.

  • While you can upgrade badge levels at any time, badges are subject to change on the first of each month if there was minimal participation for the duration of the month. Keep participating to retain or upgrade your badge status for each month!

  • The bonus points you earn each week is called your Elite Badge Bonus. Be sure to track your activity & bonus status!

  • Elite Badge Bonus points are awarded as a percentage of points based on your badge level and approved survey completes in a 7 day period (Monday-Sunday).
  • Elite Badge Bonuses are issued on Sundays at 6PM PST.
  • Remember, completed surveys undergo quality review by our survey partners to ensure diligence and check for fraud. To ensure your survey completes are eligible for bonus points, always answer honestly, consistently and avoid speeding.

  • Open-ended questions must be answered using complete sentences without gibberish or vulgar language in order to qualify for bonus points.

1000 points is equivalent to $10 USD. 

In order to redeem you need to earn a minimum of 1000 points. 

Remember, it can take 1-2 business days for your redemption to be approved.

Referrals

Currently, you receive credit when your referrals become Silver badge holders from completing surveys. Polls and profile surveys points are not included in the Branded Elite Referral program.

As a Branded Elite Bronze, Silver or Gold badge holder, you are awarded 50 points for referring friends who earn a Silver badge. You may find additional details by selecting "Branded Elite" in the left-hand navigation menu.

Members earn additional points from their friends activities. All it takes is a simple introduction. 


Head over to your Dashboard to and share your unique link with friends. 

As a Branded Elite Bronze, Silver or Gold badge holder, you are awarded 50 points for referring friends who earn a Silver badge. Once you sign up for Branded Surveys, these details can be found in the Active Friends chart. 

Note, referral points may take up to 48 hours to post. When the associated transaction clears, referral points clear to an “Approved” state.

You may and/or your referred contacts may not have met the expected criteria to receive points for a referral. 


As a Branded Elite Bronze, Silver or Gold badge holder, you are awarded 50 points for referring friends who earn a Silver badge.

Surveys

Sometimes you may be offered Bonus Surveys under "Extra Earning Opportunities" on your dashboard. Branded Surveys will use our Survey Matching Engine to match you with a list of bonus surveys that will be sent to you in succession based on your profile. Unlike most of our surveys, Bonus Surveys do not redirect back to your Branded Surveys dashboard upon completion.

Pop-up blockers can sometimes create issues with the Bonus Surveys. Try disabling any pop-up blocker you may have installed in your browser before accessing Bonus Surveys. 

Our Survey Matching Engine routes you to as many surveys as possible based on the information you provide us in your profile. You may be asked to answer some of the same questions a few times as this helps the matching engine route you from research partner to research partner! For more info, see our Survey Matching Engine page.

That depends on each unique survey. Most surveys may only be available for a limited time, and after the quota is met we cannot accept anymore responses.

Our research partners have specific quotas that state how many completed surveys they need. Once we reach that quota, that survey is no longer available. Sometimes this can happen within minutes of the survey becoming available. Not to worry, as you will always be routed to the next available survey opportunity! 

When our survey partners are looking for responses they typically look for a very specific demographic. 


Though we try our best to pre-qualify you for all surveys, there's always a possibility that you are deemed 'not a match' should you not fit the criteria our partners are looking for. 

To help prevent this we always recommend that you keep your profile as up to date as possible. You can update by visiting your profiler surveys here: 


All new surveys that match your profile will be emailed to the email address on record. They will also appear on your dashboard in separate tiles when you login. You will be able to see the duration and the point value of each survey opportunity. 


Keep in mind, our Survey Matching Engine uses your demographics to match you with a survey that you are most likely to successfully complete. 

The surveys may only remain available for a limited time until the survey quota is met. Our research partners have specific quotas that state how many completed surveys they need. Once we reach that quota, the survey is no longer available. Sometimes this can happen within minutes of the survey becoming available.

In order to see surveys as they arrive or unsubscribe from getting survey invites via email, you may make modifications in your Preferences under "Email Schedule".

Most surveys are between 10-20 minutes. We'll always tell you the expected amount of time it will take to complete a survey before you begin. We track the average completion time and ensure that the estimations are as accurate as possible. Note - typically longer surveys offer you a larger payout.

We understand that sometimes issues can occur when taking surveys, and we want to ensure that you are properly compensated for your time.


If you do experience an issue with a survey in your history, you can report it by navigating to "My Points" located on the left side navigation menu. 

Scroll to the bottom of the page where you will see the "Report Issue" button.

Once selected, you will be directed to the Report Survey Issue page where you can navigate and select the "Report Issue" button next to the survey you wish to report. 

Remember, including detailed information such as screen shots are extremely helpful during the review process! 

Note, the "Report Issue" button will only appear next to a survey for 24 hours after attempted survey start.

When a survey invite goes out, it can attract more Branded Surveys Members than originally planned and you can receive an "OQ", or "Over Quota". Don't worry, when this happens you'll be routed to the next available match! 

Occasionally, a survey will be sent to you but may not be the best match for your profile. In this case you will get an NQ, or Not Qualified notification. We realize this can be frustrating at times, which is why you are often rewarded with 'NQ' points for trying! 

Each survey is assigned a unique three word phrase that is presented prior to beginning a survey called a Survey Code. Please take note of this phrase as it will help to identify the survey in your survey-taking history. 

If an error occurs while taking a survey, you can report the issue by clicking the Report Issue button located on the My Points page. Be sure to select the survey in which you encountered the issue and explain the problem in as much detail as possible. Attaching a screenshot of the error screen will assist us in identifying the survey issue more efficiently, allowing us to respond in a more timely, thorough manner.

Profile Surveys help our systems better match you to more qualifying surveys!

How Can I Participate?


Easy, just navigate to your Extra Earning Opportunities section on your Dashboard and you’ll be prompted to Profile Surveys one at a time. They’re also accessible at any time on your My Profile tab under Preferences. Simply treat them just as you would a normal survey and answer honestly and truthfully!

What's My Profile? 


Because our partners are constantly on the lookout for particular panelists to complete their surveys, we’ve broken these surveys down into the most popular categories to help match your profile to the most relevant survey opportunities available. That's what encompasses the "My Profile" page and therefore makes it imperative that you answer honestly and consistently when completing these and other surveys we match you with. Otherwise, it'll be nearly impossible for you to complete any surveys and therefore collect any earnings.

How Often Should I Update My Information?


Because life is fluid and always changing, we encourage you to update your profile frequently by simply clicking “Update Answers” on your My Profile page under each completed Profile Survey. New car, new job or a new house? All these warrant a profile update so be as diligent as possible when updating!

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